Is this a new install? Or new upgrade?
Has the licensing ever worked before?
You haven't done a DB restoration of certain tables which may include that
license table as well right? In which case maybe your current license table
is not of the expected format (description) which results in that column not
found??
Joe
-----Original Message-----
From: Misi Mladoniczky
Sent: Thursday, September 15, 2011 8:29 AM Newsgroups:
public.remedy.arsystem.general
To: [email protected]
Subject: Re: License_Cache
Hi,
To me this indicates that the license_cache-table is somehow broken...
Maybe it could have something to do with case-sensitivity and column names?
Best Regards - Misi, RRR AB, http://www.rrr.se
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All,
We are currently trying to add licenses to the AR System through the user
tool. We receive NO errors when adding the ARServer license and receive
the
message saying the the license was added to the system successfully. When
I
go to log into the Developer Studio, the server comes up as unlicensed.
I found that when I add the license I get the following error:
INSERT INTO License_Cache VALUES( (license information details) ... )
Error: Column Name or Number does not match table definition.
The license never makes it into the license_cache table.
BMC Support keeps having me try new licenses which is not helpful since
this
happens on all licenses. I removed all license and also ran arreload which
did not solve the problem. Has anyone ever had this issue and what is the
name of the table that updates the license_cache table.
Thanks in advance,
David Abry
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