All, We are on version AR Server 7.5 Patch 4. Yes, we did a database restore from production into development and have had this problem ever since.
Regards, Dave On Thu, Sep 15, 2011 at 8:38 AM, Joe Martin D'Souza <[email protected]>wrote: > Is this a new install? Or new upgrade? > > Has the licensing ever worked before? > > You haven't done a DB restoration of certain tables which may include that > license table as well right? In which case maybe your current license table > is not of the expected format (description) which results in that column not > found?? > > Joe > > -----Original Message----- From: Misi Mladoniczky > Sent: Thursday, September 15, 2011 8:29 AM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: Re: License_Cache > > > Hi, > > To me this indicates that the license_cache-table is somehow broken... > > Maybe it could have something to do with case-sensitivity and column names? > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > All, >> >> We are currently trying to add licenses to the AR System through the user >> tool. We receive NO errors when adding the ARServer license and receive >> the >> message saying the the license was added to the system successfully. When >> I >> go to log into the Developer Studio, the server comes up as unlicensed. >> >> I found that when I add the license I get the following error: >> >> INSERT INTO License_Cache VALUES( (license information details) ... ) >> >> Error: Column Name or Number does not match table definition. >> >> The license never makes it into the license_cache table. >> >> BMC Support keeps having me try new licenses which is not helpful since >> this >> happens on all licenses. I removed all license and also ran arreload which >> did not solve the problem. Has anyone ever had this issue and what is the >> name of the table that updates the license_cache table. >> >> Thanks in advance, >> >> David Abry >> > > ______________________________**______________________________** > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
