Mary, We have a 6.3 system and send out the following in the Notify action of a filter:
Customer Satisfaction Survey - HelpDesk Case ($Case ID+$) Requester: $Requester Name+$ Summary: $Summary$ Please click on the below link and fill out the Customer Satisfaction Survey for Case $Case ID+$. This information will help us serve you better. http://<sharepoint server >/SiteDirectory/CS/IT/Lists/IT%20User%20Survey/NewForm.aspx?num=$Case ID+$&grp=$ztmpGroup$&ind=$ztmpIndividual$&cat=$ztmpCategory$&typ=$ztmpType$&itm=$ztmpItem$&sum=$ztmpSummary$ I don't know SharePoint so I am not sure what happens on that side but this is what I worked out with our SharePoint admin and it has been working for a few years. The Case ID field is the Request Number of the ticket. Mac Rhoades Sr. Programmer Analyst - Specialized Systems eBusiness Quality Assurance Rockwell Collins From: Mary Estrada <[email protected]> To: [email protected] Date: 09/21/2011 02:56 PM Subject: How to pass a parameter to share point 2010 in Remedy emails? Sent by: "Action Request System discussion list(ARSList)" <[email protected]> Hi ARListers, We'd like to include a link to a share point survey web site in ticket resolution emails. The challenge is that we need to pass 'Request Number' in a parameter in the URL, so when the user click on the link to the share point survey site, the request number will be automatically filled from the parameter. Appreciate your help in advance! Sincerely, ~Mary Estrada Blizzard Entertainment _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
