I work with SharePoint a bit. I believe that you will have to add some code to the SharePoint form to have it understand that you are passing a value.
Mark Mark Blankenship Business Analyst Office of Information Management & Analysis The University of Texas at Austin (512)475-7820 [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mac Rhoades Sent: Wednesday, September 21, 2011 2:06 PM To: [email protected] Subject: Re: How to pass a parameter to share point 2010 in Remedy emails? ** Mary, We have a 6.3 system and send out the following in the Notify action of a filter: Customer Satisfaction Survey - HelpDesk Case ($Case ID+$) Requester: $Requester Name+$ Summary: $Summary$ Please click on the below link and fill out the Customer Satisfaction Survey for Case $Case ID+$. This information will help us serve you better. http://<sharepoint<http://%3csharepoint> server>/SiteDirectory/CS/IT/Lists/IT%20User%20Survey/NewForm.aspx?num=$Case ID+$&grp=$ztmpGroup$&ind=$ztmpIndividual$&cat=$ztmpCategory$&typ=$ztmpType$&itm=$ztmpItem$&sum=$ztmpSummary$ I don't know SharePoint so I am not sure what happens on that side but this is what I worked out with our SharePoint admin and it has been working for a few years. The Case ID field is the Request Number of the ticket. Mac Rhoades Sr. Programmer Analyst - Specialized Systems eBusiness Quality Assurance Rockwell Collins From: Mary Estrada <[email protected]<mailto:[email protected]>> To: [email protected]<mailto:[email protected]> Date: 09/21/2011 02:56 PM Subject: How to pass a parameter to share point 2010 in Remedy emails? Sent by: "Action Request System discussion list(ARSList)" <[email protected]<mailto:[email protected]>> ________________________________ Hi ARListers, We'd like to include a link to a share point survey web site in ticket resolution emails. The challenge is that we need to pass 'Request Number' in a parameter in the URL, so when the user click on the link to the share point survey site, the request number will be automatically filled from the parameter. Appreciate your help in advance! Sincerely, ~Mary Estrada Blizzard Entertainment _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
