I didn’t clearly translate my thoughts.. at one point in my email I said ‘push’ the value.. You cannot really push fields and expect the preference to be active.. You will need to use the active link process command ‘perform-action-set-preference’ with the field ID of the preference form that these values need to be changed..
So like I claimed in my previous email, I haven’t tried it myself yet as I have never had the need to, but it should work as this function has been around for a while now.. Joe From: Joe Martin D'Souza Sent: Monday, September 26, 2011 12:02 AM To: ARS List Subject: Re: Web clinet logging for Remedy 7.6.04 Brian, Junaid If that (a window pops up at every operation even when you close it) is one of the pain points of your user experience, you could easily try to get around it by having some sort of a functionality, in the form of a radio button or button to turn the mid tier logging on or off.. Since a user can modify his own preferences, you can allow the user to push the value of his/her selection to turn on/off logging into his/her user preferences form, so they can turn it on only when needed. Copy this selection field into all the user interface form and share the workflow attached to it across the form.. If this selection field is selected from the Global Field range, you could carry the value of its selection across various operations, even if focus to the original form where a selection was made changes.. I haven’t attempted the exact same thing before, but I don’t see why it should fail.. Joe From: Brian Pancia Sent: Sunday, September 25, 2011 10:58 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Web clinet logging for Remedy 7.6.04 ** Client side logging in 7.6.04 is not pretty. We have had to cut and paste a lot in to notepad or some type of editor. Client side logging will pop up another browser window and start generating the logs from login. At least with the user tool you can turn it on and off at certain points and save to a file. You can still use the client tool to generate logs. You will just have to go to the specific form you are looking for. The consoles will not work in the client tool. We still use the client tool for a lot of logging. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Junaid Qureshi Sent: Sunday, September 25, 2011 8:34 AM To: [email protected] Subject: Web clinet logging for Remedy 7.6.04 ** Hi Team, We have recently installed ITSM 7.6.04 on Windows 2003 server. As recomended by BMC, users are using web to work on incident management system. The question is, how do we get client logging for active links and filters as we got from user tool. I enabled the loggong from AR user preference form but it genrates lot of logs and does not get saved in some file. Any help would be appreciated, - Junaid Q. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
