Listers;
Another question; Currently there is a SR that routes a CR to a specific user;
looking for a way to change this assignment but i can't find anything. My
understanding this is associated to the Assignment engine but don't know if its
possible to tell the assignment engine to direct assign the request to a user,
eiter i don't know where to configure this.
Hope anyone can guide me on this.
Thanks
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
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