That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: [email protected] Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
