Oh that would be cool then. We did not upgrade ITSM to 7.6.04sp1 just AR and CMDB but I had thought that with the Deploy View being foundation it would be a 7.6.4 "version". Mid-tier cache is a much easier fix.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Wednesday, September 28, 2011 10:28 AM To: [email protected] Subject: Re: Best practice form in AR System Service Management 7.5 ** Tommy, That's interesting. We actually didn't face that issue in 7.6.04. It could be just at the mid tier level. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tommy Morris Sent: Wednesday, September 28, 2011 11:25 AM To: [email protected] Subject: Re: Best practice form in AR System Service Management 7.5 ** That is a bug that we reported in 7.5 but obviously did not get fixed. You can deploy the view at the Group and User level but not the company level. I actually had to set the classic view as the default view and then deployed the best practice view to individual groups or users as requested. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of anurag saxena Sent: Wednesday, September 28, 2011 10:17 AM To: [email protected] Subject: Re: Best practice form in AR System Service Management 7.5 ** Hi List, We just moved upgraded to 7.6.04 SP1. To fullfill business decision we need deploy the Classic view at Comapny level. We apply the Classic view from Application Administration Console but it is not taking affect; we still see only the BPV. However we also tried after bouncing Mid-Tier, but no luck after that too. I can see entry on SYS:ViewSelectionCompanyRoleMapping form with Form Name= HPD:Help Desk Classic View Name = Default User View Role = Classic View User Please advice what else I should check/configure to enable Classic View at Company level. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
