Matt (aka Mr. Community Ambassador),
Is there any chance you'll be reviewing, updating, and improving the current RFE process? I'm sure I'm not the only one who feels the current process is a complete waste of time and energy. I'm so tired of submitting RFEs for processes BMC support state are "working as designed", when we know full well if the same practices / design were implemented at other reputable software companies the developers/engineers would soon see the exit door. It just feels like the RFE is just a way to sideline the customer and their concerns over the quality and features delivered. We the customer (as admins and developers) in some cases are obliged to submit the RFE by our management/client when an ISS is not resolved to our satisfaction due to "working as designed" features, or lack of OOTB functionality. More often than not you never hear back regarding a status, and when you do - you have to start over from the beginning because the next engineer in line does understand the RFE because they don't have all the knowledge from the original related ISS. Hoping BMC would give the customers more of a voice in how RFEs are expedited, e.g. think open source model for how new features are added or bugs are fixed. Thanks in advance. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
