Hi Andrew RFE is a known item we need to work on :)
I had a conversation 2 days ago about this very topic with Executives in Engineering and Product Mgmt. We'll let you know as soon as things move (can't share more for now :) About to end evening shift, ;) Matt Laurenceau Senior Community Ambassador, BMC Communities [email protected] Follow me @Matt_L Skype: matt.laurenceau On 29 sept. 2011, at 20:13, Andrew C Goodall <[email protected]> wrote: > ** > Matt (aka Mr. Community Ambassador), > > > > Is there any chance you’ll be reviewing, updating, and improving the current > RFE process? > > I’m sure I’m not the only one who feels the current process is a complete > waste of time and energy. > > > > I’m so tired of submitting RFEs for processes BMC support state are “working > as designed”, when we know full well if the same practices / design were > implemented at other reputable software companies the developers/engineers > would soon see the exit door. > > > > It just feels like the RFE is just a way to sideline the customer and their > concerns over the quality and features delivered. We the customer (as admins > and developers) in some cases are obliged to submit the RFE by our > management/client when an ISS is not resolved to our satisfaction due to > “working as designed” features, or lack of OOTB functionality. > > > > More often than not you never hear back regarding a status, and when you do – > you have to start over from the beginning because the next engineer in line > does understand the RFE because they don’t have all the knowledge from the > original related ISS. > > > > Hoping BMC would give the customers more of a voice in how RFEs are > expedited, e.g. think open source model for how new features are added or > bugs are fixed. > > > > Thanks in advance. > > > > Regards, > > > > Andrew Goodall > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and any > review, dissemination, > distribution or copying of this message including any attachments is strictly > prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
