"C:\Program Files\AR System Applications\remdev\BMC Atrium
CMDB\server\bin\arrecond.exe" -i "C:\Program Files\AR System\remdev" -m
"C:\Program Files\AR System\remdev\AssignmentEngine\bin\apsvcae.exe" -d
"C:\Program Files\AR System\remdev" --unicode -m
Monitor-directory: "C:\Program Files\AR System\remdev"
SNMP-agent-enabled: F
#"C:\Program Files\AR System\remdev\arsnmpd.exe" --unicode -c "C:\Program
Files\AR System\remdev\CONF\arsnmpd.cfg" udp:161
"C:\Program Files\AR System\remdev\arserver.exe" --unicode -i "C:\Program
Files\AR System\remdev" -l "C:\Program Files\Common Files\AR
System\Licenses\myserver" -m
"C:\Program Files\AR System\remdev\arplugin.exe" --unicode -i "C:\Program
Files\AR System\remdev" -m
"C:\Program Files\AR System\remdev\arsvcdsp.exe" --unicode -d "C:\Program
Files\AR System\remdev" -m
"C:\Program Files\Java\jre6\bin\java" -Xmx512m -classpath "C:\Program Files\AR
System\remdev\pluginsvr;C:\Program Files\AR
System\remdev\pluginsvr\arpluginsvr71.jar"
com.bmc.arsys.pluginsvr.ARPluginServerMain -x myserver -i "C:\Program Files\AR
System\remdev" -m
"C:\Program Files\AR System Applications\remdev\BMC Atrium
CMDB\server\bin\arcmdbd.exe" --unicode -i "C:\Program Files\AR System\remdev" -m
#"C:\Program Files\AR System\remdev\serverds.exe" --unicode -i "C:\Program
Files\AR System\remdev" -m
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
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Date: Mon, 3 Oct 2011 21:30:37 -0400
From: jdso...@shyle.net
Subject: Re: CRITICAL - ARS Does not start
To: arslist@ARSLIST.ORG
**
Send the contents of your armonitor.cfg file either to the list or to me
directly. I will be stepping away for a bit but can check the startup
configurations as soon as I’m back..
Joe
From: Hyunkel v2.0
Sent: Monday, October 03, 2011 9:27 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL - ARS Does not start
**
Actually I did it, now the error message is ARERR91.
I don't
have the chance to compare to any other environment since the previous DEV/UAT
was deleted
I'm trying using other ports to see if one can accept the
startup from arplugin.
Thanks
Hugo
Ruesga
Software Development
Advisor
US 972.577.7000
x
332.3868
MX +52 (33) 3332.3868
P Please consider the environment before
printing this email
The
information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged and confidential. If you are not
the intended recipient, please do not read, copy, or use it, and do not
disclose
it to others. Please notify the sender of the delivery error by replying to
this
message, and then delete it from your system. Thank you.
Date: Mon, 3 Oct 2011 21:14:28 -0400
From: jdso...@shyle.net
Subject: Re:
CRITICAL - ARS Does not start
To: arslist@ARSLIST.ORG
**
There is your problem then.. there should be a startup line for the plugin
server.. Without that line or if that line is commented out, the plugin server
will not start..
Do you have another working server to compare the armonitor.cfg file
to?
I don’t have one or I would have pulled up the plugin server startup line
and showed you what it should look like..
If you have a test or development server that’s working, look at the
armonitor.cfg file and copy the startup line to your server that’s not
working..
Make sure though that the paths match – if it doesn’t match make the necessary
change to make it match..
Joe
From: Hyunkel v2.0
Sent: Monday, October 03, 2011 9:01 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL - ARS Does not start
**
I'm using the 9999 port, but I'm not seeing that in the ar.cfg
either armonitor.cfg files.
Hugo
Ruesga
Software Development
Advisor
US 972.577.7000
x
332.3868
MX +52 (33) 3332.3868
P Please consider the environment before
printing this email
The
information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged and confidential. If you are not
the intended recipient, please do not read, copy, or use it, and do not
disclose
it to others. Please notify the sender of the delivery error by replying to
this
message, and then delete it from your system. Thank you.
Date: Mon, 3 Oct 2011 20:47:05 -0400
From: jdso...@shyle.net
Subject: Re:
CRITICAL - ARS Does not start
To: arslist@ARSLIST.ORG
**
What is the plugin server port?? The plugin server startup on armonitor.cfg
should tell you what port the ARS is trying to start the plugin server on.. Is
there anything else running on that port?
Use rpcinfo –p (I think it works on windows too) to see if you find any
other processes using the plugin server port..
Joe
From: Hyunkel v2.0
Sent: Monday, October 03, 2011 8:40 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL - ARS Does not start
**
What i'm seeing right now is that plugin server is refusing all
connections
Hugo
Ruesga
Software Development
Advisor
US 972.577.7000
x
332.3868
MX +52 (33) 3332.3868
P Please consider the environment before
printing this email
The
information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged and confidential. If you are not
the intended recipient, please do not read, copy, or use it, and do not
disclose
it to others. Please notify the sender of the delivery error by replying to
this
message, and then delete it from your system. Thank you.
Date: Mon, 3 Oct 2011 19:18:53 -0400
From: jdso...@shyle.net
Subject: Re:
CRITICAL - ARS Does not start
To: arslist@ARSLIST.ORG
**
If running the upgrade was your solution to make it work, you might have
had some of your files corrupted or deleted on the system somehow.. Running the
upgrade would not have impacted any configuration settings related to
Java.
As far as LDAP is concerned, make sure your plugins are responding. Are the
other plugins such as the AR Server information plugin, etc working? Maybe your
plugin server has failed to start?
Joe
From: Hyunkel v2.0
Sent: Monday, October 03, 2011 7:06 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: CRITICAL - ARS Does not start
**
Now After running an installer with upgrade option service is up
(previous set JAVA_HOME to a previous version of Java)
It's a Win 2003
server with Oracle 10g (remote), now I'm having an issue while connecting to
LDAP server:
ARERR [8922] The authentication service is not
responding. Cannot connect to the system at this time. Contact your
AR System Administrator for assistance.
Hugo
Ruesga
Software Development
Advisor
US 972.577.7000
x
332.3868
MX +52 (33) 3332.3868
P Please consider the environment before
printing this email
The
information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged and confidential. If you are not
the intended recipient, please do not read, copy, or use it, and do not
disclose
it to others. Please notify the sender of the delivery error by replying to
this
message, and then delete it from your system. Thank you.
Date: Mon, 3 Oct 2011 18:21:55 -0400
From: jdso...@shyle.net
Subject: Re:
CRITICAL - ARS Does not start
To: arslist@ARSLIST.ORG
**
Hugo,
An incompatible version of Java may do a lot of other things but cannot
prevent the AR System from starting. The AR System Server itself does not
depend
on JRE or JDK, its sub systems such as web services, mid tier, email engine etc
do..
So somehow I doubt the update of Java has caused that problem. Its
something else.
If its UNIX, have you changed the environment or the .profile of the user
that starts the AR System in any way? I am assuming you are on windows because
you said you updated only the ar.cfg file upon updating Java.. On UNIX you
would
have needed to update that in the server startup script too.
What OS are you dealing with? What’s the version of the AR System and its
database? Have you tried starting the server in a debug mode?
Joe
From: Hyunkel v2.0
Sent: Monday, October 03, 2011 5:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: CRITICAL - ARS Does not start
**
Listers;
I'm having one of those issues that everyone loves
on your production environment.
ARS doesn't start up, the error log only
displays the startup message but armonitor indicates a timeout every 900
seconds; this came from a Java update, I ran the patch 11 installer just to try
Remedy to pick up the new java version.
I've tried to point the OS and the ar.cfg file to a latest java
version but no luck, does anyone has seen this
before?
Thanks
Hugo
Ruesga
Software Development
Advisor
US 972.577.7000
x
332.3868
MX +52 (33) 3332.3868
P Please consider the environment before
printing this email
The
information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged and confidential. If you are not
the intended recipient, please do not read, copy, or use it, and do not
disclose
it to others. Please notify the sender of the delivery error by replying to
this
message, and then delete it from your system. Thank
you.
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