I've already checked that, even once the upgrade ended, I used the old ar.cfg
file to start up the services, but just the same result.
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
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Date: Tue, 4 Oct 2011 09:16:20 -0400
From: remedy...@gmail.com
Subject: Re: CRITICAL - ARS Does not start
To: arslist@ARSLIST.ORG
**
go to the backup folder and look for the ar.conf, find the ldap section and
replace..
Hope that helps.. when installing it does make a copy.. nice...
On Mon, Oct 3, 2011 at 7:06 PM, Hyunkel v2.0 <lord_dyna...@hotmail.com> wrote:
**
Now After running an installer with upgrade option service is up (previous set
JAVA_HOME to a previous version of Java)
It's a Win 2003 server with Oracle 10g (remote), now I'm having an issue while
connecting to LDAP server:
ARERR [8922] The authentication service is not responding. Cannot connect to
the system at this time. Contact your AR System Administrator for assistance.
Hugo Ruesga
Software Development Advisor
US 972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email
The information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged and confidential. If you are not
the intended recipient, please do not read, copy, or use it, and do not
disclose it to others. Please notify the sender of the delivery error by
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Date: Mon, 3 Oct 2011 18:21:55 -0400
From: jdso...@shyle.net
Subject: Re: CRITICAL - ARS Does not start
To: arslist@ARSLIST.ORG
**
Hugo,
An incompatible version of Java may do a lot of other things but cannot
prevent the AR System from starting. The AR System Server itself does not
depend
on JRE or JDK, its sub systems such as web services, mid tier, email engine etc
do..
So somehow I doubt the update of Java has caused that problem. Its
something else.
If its UNIX, have you changed the environment or the .profile of the user
that starts the AR System in any way? I am assuming you are on windows because
you said you updated only the ar.cfg file upon updating Java.. On UNIX you
would
have needed to update that in the server startup script too.
What OS are you dealing with? What’s the version of the AR System and its
database? Have you tried starting the server in a debug mode?
Joe
From: Hyunkel v2.0
Sent: Monday, October 03, 2011 5:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: CRITICAL - ARS Does not start
**
Listers;
I'm having one of those issues that everyone loves
on your production environment.
ARS doesn't start up, the error log only
displays the startup message but armonitor indicates a timeout every 900
seconds; this came from a Java update, I ran the patch 11 installer just to try
Remedy to pick up the new java version.
I've tried to point the OS and the ar.cfg file to a latest java
version but no luck, does anyone has seen this
before?
Thanks
Hugo
Ruesga
Software Development
Advisor
US 972.577.7000
x
332.3868
MX +52 (33) 3332.3868
P Please consider the environment before
printing this email
The
information contained in and transferred with this electronic message is
intended only for the recipient(s) designated above, it is protected by law and
it may contain information which is privileged and confidential. If you are not
the intended recipient, please do not read, copy, or use it, and do not
disclose
it to others. Please notify the sender of the delivery error by replying to
this
message, and then delete it from your system. Thank you.
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Patrick Zandi
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