Hi,
I have mostly used services without loading the request, but to be able to
perform the normal filters of the get-entry, you would be required to pass
the Request ID of FormA. In other words, you may need a Set-Fields prior
to the Service-call to retrieve that Request ID.
This should make sure that the FormA-fields are loaded from the database
before your Service-/GetEntry-filter is run.
Finally use the output-mapping to get the results back.
Best Regards - Misi, RRR AB, http://rrr.se
> Thank you both for the responses. I've always skipped over the service
> action docs thinking it was web services-- I'm trying the service action
> first since I don't want to have to modify any records or do any push
> fields operations, if I can avoid it. I can't get it to work so far,
> though.
>
> FormA: Display only FieldA, Set Fields Filter triggers on Get Entry and
> (now) Service. The data is retrieved from SQL command. (this part works
> when you are looking at FormA)
> FormB: Display only FieldB. Service Action Filter triggers on Get
> Entry. Service Action is setup to use FormA as the source. Input
> mapping is my join on UserID to retrieve FieldA. Output mapping is the
> data returned, FieldA to FieldB. I've tried Request ID: blank and
> Request Id: Request ID on the Service Action as well. No difference.
>
> I'm sure I'm missing something because it doesn't seem to do anything at
> all. I've tried adding a Set Fields after the Service Action that sets
> the field from Current Transaction to be FieldB=FieldB (grasping at
> straws). I keep finding references to using Service Action in Active
> Links. I'm using Filters only, but the documentation seems to suggest
> it doesn't matter.
>
> Thanks for any advice. I will keep looking for some examples too.
>
> Brien
>
> On 10/4/2011 11:30 AM, Misi Mladoniczky wrote:
>> Hi,
>>
>> There are three types of operations that gets data I guess.
>> 1. GetEntry in variouse ways, that triggers get-entry-fitlers
>> 2. GetListEntryWithFields and some alternatives that do NOT trigger the
>> get-entry-filters
>> 3. Internal Filter Set Fields that do NOT trigger the get-entry-filters
>>
>> In you case, I would suggest that you create a service-call instead,
>> that
>> can leverage anything you want on FormA.
>>
>> Read the Workflo Guide if you are not sure how the Service-action works.
>> It is really very simple to use.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>> 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
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>>
>>> ARS 7.5 P7
>>>
>>> I have a form (formA) that sets a field on "Get Entry". This works
>>> great when looking at records or running reports on FormA, even if the
>>> field is display only.
>>>
>>> Is there any reason why this filter wouldn't execute from another form
>>> (FormB) performing a Set Fields operation of its own and using FormA as
>>> its data source? Checking Filter logs, the GET event doesn't get
>>> triggered for FormA when FormB is doing its Set Fields operation, so I
>>> don't think this is a phasing or execution order problem. I cannot
>>> find
>>> in the documentation whether this is expected behavior.
>>>
>>> A little background, I want to pull in one piece of Customer data from
>>> an external DB (cell phone #) but make sure that it is fresh whenever
>>> it is displayed. So, I have a display only field on FormA that is set
>>> on
>>> Get Entry using a SQL command data source. This works great when
>>> viewing FormA. Now I want to make that visible on FormB. I can't. I
>>> could setup the same DB Set Fields call on FormB, but I would need the
>>> same key fields on that form to do the same SQL command. I could also
>>> bring in the external DB as a view form and join that to FormA and then
>>> go from there, but it seems more complex than it needs to be for just
>>> this one piece of data.
>>>
>>> Any ideas?
>>>
>>> _______________________________________________________________________________
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>>>
>> _______________________________________________________________________________
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>
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