There's similar workflow in Change Management that performs the same function if you want to take a look at how it's implemented OOB.
Tauf Chowdhury | Forest Laboratories, Inc. Service Portfolio Manager Infrastructure - Service Management Office: 631.858.7765 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Wednesday, October 05, 2011 1:51 PM To: [email protected] Subject: Re: Configure Incidents to Close when all Tasks are closed No there is not... Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Cecil, Ken [[email protected]] Sent: Wednesday, October 05, 2011 1:14 PM To: [email protected] Subject: Configure Incidents to Close when all Tasks are closed Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken ******************************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
