I have an On Call Application that we customized, but it only shows who to call (right now). Hopefully we'll get it to a level that if a person is on call, they will get the ticket assigned to them automatically.
Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Tomasiewicz (ConAgra Foods) Sent: Wednesday, October 05, 2011 12:35 PM To: arslist@ARSLIST.ORG Subject: On-Call Notifications ** I'm curious to hear if anyone has tackled, or attempted to tackle creating an on-call list for their support queues and using workflow to send out emails/pages to the identified support staff when a ticket is generated. Did you customize, use a third party tool, a combination of both, or neither? I am looking for ideas that may accomplish this and still be eligible for a SaaS implementation in the near future. Thanks! [cid:image001.jpg@01CC2CDD.1B266F40][cid:image001.jpg@01CC8379.3BCF8900] Michael Tomasiewicz, CISSP Sr. System and Network Administrator * Enterprise Technology Services 7300 World Communications Dr, ETS-200 * Omaha, NE 68122 402.240.3462 402.838.9977 (mobile) mike.tomasiew...@conagrafoods.com<mailto:mike.tomasiew...@conagrafoods.com> Food I love: Slim Jim TABASCO This e-mail message and all attachments, if any, may contain confidential material and is intended only for the person or entity to which the message is addressed. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email immediately and destroy the original and any copies of this e-mail. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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