Additional Info: The duplicate Change Request IDs only happen whenever a user initiates Copy-To-New. Thanks, Vincent
From: [email protected] To: [email protected] Subject: Duplicate Change (CRQ) Request records Date: Thu, 6 Oct 2011 11:43:47 -0500 Dear Listers, Remedy 7.1.00 patch 011 ITSM 7.0.02 patch 003 Running on Windows 2003 Server Microsoft SQL Server 2005 The past few days, we are having issues with duplicate Change Request records being created by the system. Change ID*+ InstanceId(179) Request ID(1) CRQ000000103990 ID00145E7B66A6LzWNTgD_bOAQG4wE CRQ000000102458 CRQ000000103990 ID00145E7B66A6LzWNTgD_bOAQG4wE CRQ000000102459 Our theory points to Time-outs being presented by the server while users are hitting Save. In the meantime, users keep hitting Save thinking their request has not gone through and thereby probably creating the duplicate CRQ records(?). Anyone encountered this similar issue in the past? Any assistance is appreciated. Thanks, Vincent _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
