Pete: Can you try to add ARSystem DB as an external DataSource using DB Credentials? I mean not using standard ARSystem integration but using direct integration to SQL Server 2008. Just for discarding connectivity/authentication issues.
Regards, Alejandro De: Action Request System discussion list(ARSList) [mailto:[email protected]] En nombre de Joran, Peter CTR WHS/ITMD/CACI Enviado el: Viernes, 14 de Octubre de 2011 12:15 Para: [email protected] Asunto: Dashboards 7.6.0.1 cannot connect to the Remedy Data Source ** All I'm getting the error noted below when configuring a connection to the ARSystem data source. Looking at the error, it seems I need to enable the Remedy Datasource? If anyone knows how to do this I would be very grateful. The path referenced in the error, /shared/BMC_DIL/DataSource/Remedy/AR, does not seem to be located on our Dashboards server. Current Configuration Status: Configuration failed: Cannot connect to the data source. Verify that the connection information is correct and that the data source's database is running and retry. /lib/util/System.SystemException (1900011): A system exception has occurred. The data source "/shared/BMC_DIL/DataSource/Remedy/AR" has been disabled. [datasrc-2948100] at /shared/BMC_DIL/Client/BSM_Dashboard/InstallScripts/GetDSConfigStatus (line 197) caused by: The data source "/shared/BMC_DIL/DataSource/Remedy/AR" has been disabled. [datasrc-2948100] DB Server: Windows 2003 SQL: SQL 2008 R2, Mixed Mode Authentication NOTE: The account used in the Dashboard configuration can log directly into the database via SQL Management Studio and access data. All thoughts welcome. Many thanks Pete _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
