Hi,
A while ago we have installed Remedy ARS 7.5 on our test LINUX platform (Based
on Oracle 11)... Our productive environment is still running on HP-UX and still
have the ARS 7.0.1 version installed (Based on Oracle 9).
In order to do some testing, we have decided to do a full import of the
productive data (ARS 7.0.1/Oracle 9) to our test environment (ARS 7.5/Oracle
11). Everything want pretty fine except the fact that I cannot start the ARS
application anymore on the test server because I get :
Action Request System(R) Server Version 7.5.00 Patch 004 201002051027
(c) Copyright 1991-2009 BMC Software, Inc.
390600 : The database is not the expected version (may need to run upgrade
program) (ARERR 36)
390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)
So looking on the details I get the wrong DBversion
SQL> select dbVersion from control;
DBVERSION
----------
22
SQL>
So I guess this is the reference to the productive version..
How can I fix that ?
Is there no other way than running back the installation into a upgrade mode ?
Thanks
Regards
Pascal Tournier
Senior Specialist Infrastructure Management Engineering
F. Hoffmann-La Roche AG
Global Informatics Group Infrastructure
Building 224/117
CH-4070 Basel, Switzerland
Tel: +41 (0) 61 68 70 228
Email: [email protected]<mailto:[email protected]>
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