Hi,
Each AR Server requires the same "version" of the ARSystem tables.
You have installed the 7.1 db-version underneath the 7.5 ar-binaries.
Try running the installer again, it should upgrade the db-version to 7.5.
The other option would be to install version 7.1 again on that machine, to
match the db-version. This may be better, if you want to test things in an
environment that matches your production environment.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> Hi,
>
> A while ago we have installed Remedy ARS 7.5 on our test LINUX platform
> (Based on Oracle 11)... Our productive environment is still running on
> HP-UX and still have the ARS 7.0.1 version installed (Based on Oracle 9).
>
> In order to do some testing, we have decided to do a full import of the
> productive data (ARS 7.0.1/Oracle 9) to our test environment (ARS
> 7.5/Oracle 11). Everything want pretty fine except the fact that I cannot
> start the ARS application anymore on the test server because I get :
>
> Action Request System(R) Server Version 7.5.00 Patch 004 201002051027
> (c) Copyright 1991-2009 BMC Software, Inc.
>
> 390600 : The database is not the expected version (may need to run upgrade
> program) (ARERR 36)
>
> 390600 : AR System server terminated -- fatal error encountered (ARNOTE
> 21)
>
> So looking on the details I get the wrong DBversion
>
> SQL> select dbVersion from control;
>
>
> DBVERSION
> ----------
> 22
>
> SQL>
>
> So I guess this is the reference to the productive version..
>
> How can I fix that ?
>
> Is there no other way than running back the installation into a upgrade
> mode ?
>
> Thanks
> Regards
> Pascal Tournier
> Senior Specialist Infrastructure Management Engineering
> F. Hoffmann-La Roche AG
> Global Informatics Group Infrastructure
> Building 224/117
> CH-4070 Basel, Switzerland
> Tel: +41 (0) 61 68 70 228
> Email: [email protected]<mailto:[email protected]>
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>
>
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