Hi Danny, Thanks for the details but i checked in my system and below are the findings :-
1. CAI Plugin is running. 2. AR.CFG file has got this entry : Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI <servername.domain>:9999 3. CAI Plugin Registry form – there are no records in this form. 4. CAI:Events there are no records with error status. Please let me know your inputs on the same. Regards, Amey Bhosale From: Danny Kellett <[email protected]> To: [email protected] Sent: Monday, 17 October 2011 2:24 AM Subject: Re: Issue seen in the Validation Step of Data Management Tool (7.6.03) ** Hi, We have started to see this in the last few weeks too. But only on People Permission validation so far. The others are ok. Start by checking the CAI Plugin is running and configured correctly. I believe in your version it is still a C plugin so this should be in your ar.cfg(conf) as a .so I can not remember the correct name of it as we are on 7.6.04 and its now java. Then check the CAI Plugin Registry form has entries and that the RCP port you have actually exists with enough threads. Then check the CAI:Events form for any that are stuck with status = error. I have not got to the bottom of this yet but I am starting to lead towards there is a problem record that I am trying to validate and the CAI plugin is getting stuck. Kind regards Danny From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Amey Bhosale Sent: 16 October 2011 08:51 To: [email protected] Subject: Issue seen in the Validation Step of Data Management Tool (7.6.03) ** Hi All, We are facing with an issue in Data Management Tool (7.6.03) where the records get stuck when doing the validation step. It continues to show the record in Pending Status of being validated but no further action happens.I searched the record in DLD:Thread Form where the entry gets created and further also in the DLD:Action Form. As per my understanding the record from DLD:Thread & DLD:Action Form should get deleted when the validation is completed. I have seen some post regarding this issue seen where the solution given was to delete the record from DLD:Thread & DLD:Action Form and restart the validation process but it didnt work for me. Can someone help me with the same ? Regards, Amey _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ______________________________________________________________________ ________________________________ The contents of this e-mail and any attachment(s) may contain confidential or privileged information for the intended recipient(s). Unintended recipients are prohibited from taking action on the basis of information in this e-mail and using or disseminating the information, and must notify the sender and delete it from their system. L&T Infotech will not accept responsibility or liability for the accuracy or completeness of, or the presence of any virus or disabling code in this e-mail" ______________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
