Thanks David. Always appreciated. Axton
On Fri, Oct 21, 2011 at 12:21 PM, Easter, David <david_eas...@bmc.com>wrote: > ** > > **Ø **- 'AR System Current License Usage' only shows AR license > information**** > > **Ø **- 'AR System Historical License Usage' only shows AR license > information**** > > ** ** > > 7.6.04 correct this issue, btw. Application licenses can now be seen.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, Remedy Platform**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Axton > *Sent:* Friday, October 21, 2011 8:44 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: How to get the Users's license? [I]**** > > ** ** > > ** On the subject of licenses, I am getting some pretty wild variations > when looking at the various facilities available to monitor license use. I > have been looking at these components:**** > > - AR System Administration: License Review form (ARDBC back-end)**** > > - Application Statistics (by enabling tracking for various ITSM > applications)**** > > - License Usage Report**** > > - AR System Current License Usage form**** > > - AR System Historical License Usage form > > Some of my observations:**** > > - 'Application Statistics' does not reflect the license information seen in > 'AR System Administration: License Review'**** > > - 'AR System Current License Usage' only shows AR license information**** > > - 'AR System Historical License Usage' only shows AR license information** > ** > > - With 'License Usage Report', I can not seem to determine how the server > retains the text files it creates to generate the report. We have gaps in > the collection, the collected data only goes so far back.**** > > - 'AR System Administration: License Review' is the only one that seems > remotely accurate**** > > - With 'AR System Administration: License Review', the ARDBC plugin > 'REMEDY.ARDBC.SERVER.ADMINISTRATION' is half baked. It can not be queried > through common methods.**** > > ** ** > > With all this said:**** > > - There is no effective way to determine better user license allocations** > ** > > - There is no effective (or predictable) way to collect historical app/ar > license usage information**** > > ** ** > > It would seem that there were lots of attempts to provide useful > information, but not a single one of them are all that useful for > administrative tasks.**** > > ** ** > > Axton Grams**** > > On Fri, Oct 21, 2011 at 8:19 AM, Axton <axton.gr...@gmail.com> wrote:**** > > After 7.5, I do not know. The systems I have available are 7.5.**** > > ** ** > > On Fri, Oct 21, 2011 at 12:01 AM, Misi Mladoniczky <m...@rrr.se> wrote:**** > > Hi, > > Yes, my memory was a little bit mixed up... > > In ARDBC you typically implement these two functions: > 1. ARDBCGetListEntryWithFields - for searching entries > 2. ARDBCGetEntry - for retrieving one complete entry with all fields > > As BMC only wanted to show a list, the ARDBCGetEntry was not really needed. > > But if you want to do a Set-Fields, both of these calls needs to be > implemented. As a Set-Field first searches using > ARDBCGetListEntryWithFields, and then retrieves the selected/first record > using ARDBCGetEntry. > > So do you know how it is in this particular case? Have they added > ARDBCGetEntry in version after 7.5?**** > > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > With 7.5, only glewf and gle work with that ardbc plugin. Ge does not > > work. The devs only implemented what they needed for their purposes. > > On Oct 20, 2011 12:12 PM, "Misi Mladoniczky" <m...@rrr.se> wrote: > > > >> Hi Doug, > >> > >> It all depends on which calls that specific ARDBC-plugin has > >> implemented. > >> > >> When I played around with these things quite some time ago, it turned > >> out > >> that the GetListEntry-call used in Set-Fields was NOT implemented, but > >> the > >> GetListEntryWithFields-call was. > >> > >> This is the reason for my recommendation earlier. > >> > >> Another thing to note is that all fields may not be searchable in an > >> ARDBC-form, this also depends on how the functions has been implemented > >> in > >> the plugin. > >> > >> BMC usually only implements the calls/search-fields needed at the > >> moment. > >> > >> So Kerry, please go ahead and try the Set-Fields version, and let us > >> know > >> how it works out. > >> > >> Another issue with Active-Link Set-Fields are that they issue different > >> calls in different versions of the AR System, and also behaves > >> differently > >> between Mid-Tier and the Windows-client... But a filter-set-fields > >> should > >> always work in the same way. > >> > >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > >> > >> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > >> logs. > >> Find these products, and many free tools and utilities, at > >> http://rrr.se. > >> > >> > Kerry, > >> > > >> > Just to take this one step further..... > >> > > >> > If you have a table field, that means you are searching a form. If > >> you > >> > can > >> > change the qualifier of the table, that means that is a search > >> criteria > >> > for the > >> > form. > >> > > >> > So, you could use a Set Fields operation to just pull back the data > >> > directly to > >> > a field rather than having to have a table field and then walk it to > >> get > >> > the > >> > information. > >> > > >> > This may be a further simplification of the work you need to do. > >> > > >> > Just an idea in case it is useful, > >> > > >> > Doug Mueller > >> > > >> > -----Original Message----- > >> > From: Action Request System discussion list(ARSList) > >> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Kerry Murdock > >> > Sent: Thursday, October 20, 2011 2:29 AM > >> > To: arslist@ARSLIST.ORG > >> > Subject: Re: How to get the Users's license? [I] > >> > > >> > Sorry - I was referring to Paul's message. > >> > > >> > BUT - you did solve my problem!! > >> > > >> > So, I copied the table field from 'AR System Administration: Manage > >> User > >> > Licences' and put it on the form where I want to find the users's > >> licence. > >> > > >> > I removed all the columns except 'Write Licence'. > >> > > >> > I set the table qualification to: > >> > ('licuserinfolicensecategory' = 0) AND ('licuserinfocurrentregdtype' = > >> 0) > >> > AND ('licuserinfolictype' = 0) AND ('licuserinfousername' = $USER$) > >> > > >> > Hey presto - I can refresh that table and at any point find the > >> current > >> > user's licence! > >> > > >> > Thanks Misi! > >> > > >> > Kerry > >> > > >> > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > > >> > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > >> > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"**** > > ** ** > > ** ** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
