Does anybody know how integrations are supposed to work with ROD? Meaning - if you have a tool that monitors a log file -- and an error is found and you want to create an Incident - what are your options?
Can you use the normal Remedy Java API to do so - or do you have to use WebServices -- or are their other techniques? Also - regarding licensing - can that "create" -- be done as a Read-Only user? Can that process also update it's own ticket - if the issue is auto-resolved? Is RoD "submitter mode locked" ? Does BMC charge a fee for allowing the integrations? How is that monitored and supported? Other questions I should be asking ??? -John -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award [email protected] 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
