Phil, Thanks for the response.
-John On Oct 26, 2011, at 7:28 AM, Murnane, Phil wrote: John: As long as you're using standard API clients, then OnDemand is no different than on-premesis -- it's just some application & mid-tier servers at the other end of a network (a VPN, usually). For each integration, though; you'll have to open a change ticket with the OnDemand engineers so that they can perform analysis & approval processes. After all, they have to manage their infrastructure, and any customization/integration that could impact capacity needs review & approval. I've never specifically requested access to the application server filesystem, but I'm guessing they'd let you access certain folders via filters/escalations/API at a minimum. FWIW, --Phil -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Wednesday, October 26, 2011 04:40 To: arslist@ARSLIST.ORG Subject: Re: Remedy on Demand - integrations OK - I'll bite -- is there a reasonably working SSO for RoD??? -John On Oct 26, 2011, at 2:37 AM, John Baker wrote: John, You didn't ask if there was a (competent) Single Sign On solution? John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
