Just a thought....I believe you can disable the user so that the ID cannot be used and then tickets would not be deleted. I have not heard anything actually deleting the user ID's and it seems like it would not make sense to delete records with the user account
c From: Joe Martin D'Souza <[email protected]> To: [email protected] Date: 10/25/2011 06:08 PM Subject: Re: Compliance activity for Remedy Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** I was wondering about this too.. I have never seen tickets being deleted as a result of deleting a user account. Loosing access, yes, when the ticket was locked out using 112, but the ticket wasn’t deleted altogether.. Might be some funky customization in my opinion too.. Joe From: John Sundberg Sent: Tuesday, October 25, 2011 6:05 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Compliance activity for Remedy ** Hmmmm.... That seems like weird workflow to me... But yes - I would agree - it is minimally "debatable" what is to be done with inactive accounts. You could "scramble a password" -- making it unknown to anybody - effectively locking it. But - I did not know it deleting records by removing a User account? Is this ITSM or a custom system ??? -John On Oct 25, 2011, at 4:07 PM, Larry Barnes wrote: ** I would be careful about removing any account that hasn't been active for x number of days. I learned the hard way that deleting an account also deletes the tickets tied to that user. Just my 2 cents worth. Larry B. From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Tuesday, October 25, 2011 1:38 PM To: [email protected] Subject: Re: Compliance activity for Remedy ** Consolidating / merging duplicate groups (same members which are not likely to change) if it appears they were created to serve the same functional purpose, may be a good idea too.. Joe From: John Sundberg Sent: Tuesday, October 25, 2011 4:27 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Compliance activity for Remedy ** I was wondering - what kind of "compliance events" do people use for Remedy? Some examples: Disable all accounts where password has not changed > 120 days Remove all accounts that have not been used > 365 days Remove groups - where no members exist. Review mid-tier log files for excessive error messages Review mid-tier directory for non-standard files (possible new .jsp) etc... Thanks, -John -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award [email protected] 651.556.0930 I www.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Save the Date! First Annual KEG - Kinetic Enthusiasts Group Feb. 29th - Mar. 2nd 2012 in Denver CO For more information click here - KEG Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award [email protected] 651.556.0930 I www.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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