I have not opened one with my front line...but I can confirm that it is in
fact a bug :)

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, October 26, 2011 9:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: active link not working after import

LJ
Do you know if a bug has been opened against that?

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, October 26, 2011 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: active link not working after import

Norm,
The problem is that with 7.6.4, the age old representation of @ as server is
somehow changing to * in the definitions.  In the case of AL's with Direct
SQL actions, it is causing an issue.  The 7.6.4 Dev Studio (all versions
that I have tested) convert the reference to 'server' to *, and then fail to
work with the clients....the fix we have found is to export to an XML,
change the * to an @, and re-import the workflow.  This 'fixes' the workflow
until someone else modifies the same workflow again with the Dev
Studio...the procedure must be done again....but an export of the workflow
and import into another server still works.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of NormD
Sent: Wednesday, October 26, 2011 8:28 AM
To: arslist@ARSLIST.ORG
Subject: active link not working after import

Remedy 7.6.0.4, Oracle 11g

Using the midtier interface, a user performing any operation that uses and
active link generates an error - "cannot establish a network connection to
the AR system server"

This error occurs when an active link that executes a SQL programmed command
is altered.  It is inconvenient to have to re-construct many active links.
This error also occurs when one of these active links is exported from one
server to another (eg. from our dev to test server).  There are too many
types of these active links to manually adjust during a release.

As time goes on we are using this functionality more, so more of our code
will break without us knowing about it until someone tries to use the
portions of the program that use it.   

In our setup ARS server, midtier and Oracle db are all on the same host.

What is causing this issue and how do I address it? 

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