Hi,
This can be done on many levels.
The basic thing would be to have a permission group that grants read
access to a form and its field, and then assign that group to the user in
question.
Another group, that presumably already exists, allows for write access to
the fields.
The not-best-practice quick and dirty way would be to create a filter:
Execute on Modify:
Run if: ($USER$ = "miz")
Message: ERROR you can not modify tickets
There are also alternative to give "row level access", granting write
access to certain tickets only. Search for that in the docs.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Need your advise if there is a way to set the security to disable a users
> ability to update tickets?
> Appreciate any feedbacks.... Thanks
>
> BMC Remedy AR v7.1
>
>
> -Romeo
>
> _______________________________________________________________________________
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>
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