Good morning folks, I've been trying to get SP2 up and running (just ARS for now) and have run into lots of issues. I am working with BMC Support, although they aren't really doing anything helpful or useful and are taking days just to respond to simple questions.
In any case, I wanted to post this as a warning that if you have ARS 7.6.4 SP1 up and running, that you should stay at that version for now. I ran into issues in two different scenarios: 1) Installing ARS SP2 as an upgrade to a server with ARS SP1. In this case, it totally messed up ar.cfg and armonitor.cfg and created duplicate entries that I had to remove, primarily related to the plugins. Also unfortunately, some plugins seem to work correctly, some do not. Generic errors go to arerror.log, but the plugin logs show nothing other than the plugins that are working normally. 2) Installing ARS SP2 on a new, clean server also turned out to be a dismal failure. It had some other plugin errors, one of which prevents you from being able to license the server. In both cases, I am working with Windows Server 2008 (64-bit), SQL Server 2005 Enterprise, and Apache Tomcat (the one included in the Mid Tier installer), so nothing too unusual. I suspect that some of the issues may be that it's installing 32-bit executables where it shouldn't, and there are probably other defects in the installer itself that causes these problems. Also the response time from BMC is being really, really bad. Rather than just thinking that they are lazy or whatever, it leads me to think that they are receiving a lot of calls with SP2, as it seems to have more bugs in it than the 200+ pages of defects that it purports to fix. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
