I too have installed SP2 without (noticeable) issue on Windows 2008 with MS SQL 2008. This sandbox only had the initial release of AR 7.6.04 that I wanted to bring up to speed.
The only errors I have noticed are the following (that I have learned to ignore per documentation) in the arerror.log at start up Mon Oct 31 10:31:17 2011 390600 : Could not find or read the optional license tags file. (ARNOTE 452) Mon Oct 31 10:31:17 2011 C:\Program Files\Common Files\AR System\Licenses\<servername>\arsystem.tag I am planning on upgrading my ITSM 7.6.04 SP1 sandbox to SP2 in the next few days; I'll report back how that goes. Jason On Mon, Oct 31, 2011 at 9:37 AM, Peter Romain < [email protected]> wrote: > ** > > I just did an install of SP2 on a Win 2008 / SQL Server 2008 system with > no particular problems but I didn’t install Mid-Tier as this needed to be > deployed in Websphere via the midtier.war (on the same server as ARS)**** > > ** ** > > I also did an SP1 -> SP2 upgrade without the problems you had.**** > > ** ** > > No explanation – just a different experience!**** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Pierson, Shawn > *Sent:* 31 October 2011 15:52 > *To:* [email protected] > *Subject:* ARS 7.6.4 SP2 Issues**** > > ** ** > > ** **** > > Good morning folks,**** > > ** ** > > I’ve been trying to get SP2 up and running (just ARS for now) and have run > into lots of issues. I am working with BMC Support, although they aren’t > really doing anything helpful or useful and are taking days just to respond > to simple questions.**** > > ** ** > > In any case, I wanted to post this as a warning that if you have ARS 7.6.4 > SP1 up and running, that you should stay at that version for now. I ran > into issues in two different scenarios:**** > > ** ** > > **1) ** Installing ARS SP2 as an upgrade to a server with ARS SP1. > In this case, it totally messed up ar.cfg and armonitor.cfg and created > duplicate entries that I had to remove, primarily related to the plugins. > Also unfortunately, some plugins seem to work correctly, some do not. > Generic errors go to arerror.log, but the plugin logs show nothing other > than the plugins that are working normally.**** > > **2) **Installing ARS SP2 on a new, clean server also turned out to > be a dismal failure. It had some other plugin errors, one of which > prevents you from being able to license the server.**** > > ** ** > > In both cases, I am working with Windows Server 2008 (64-bit), SQL Server > 2005 Enterprise, and Apache Tomcat (the one included in the Mid Tier > installer), so nothing too unusual. I suspect that some of the issues may > be that it’s installing 32-bit executables where it shouldn’t, and there > are probably other defects in the installer itself that causes these > problems.**** > > ** ** > > Also the response time from BMC is being really, really bad. Rather than > just thinking that they are lazy or whatever, it leads me to think that > they are receiving a lot of calls with SP2, as it seems to have more bugs > in it than the 200+ pages of defects that it purports to fix.**** > > ** ** > > Thanks,**** > > ** ** > > *Shawn Pierson * > > Remedy Developer | Southern Union**** > > Private and confidential as detailed > here<http://www.sug.com/disclaimers/default.htm#Mail>. > If you cannot access hyperlink, please e-mail sender. **** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
