I think their confusing "pools" with users. I believe 80 -100 pools is recommended.
Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | 972.431.1518 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, December 02, 2011 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: how to configure some users to use a private port in the web version * and we have been told that you should limit users to a maximum of 80 per mid tier Not sure where that recommendation came from - a Mid-Tier can easily handle more than 80 users... Numbers that I'm aware of from BMC's performance team are: * Each Mid Tier can handle up to 200 concurrent users per CPU-Core. * BMC recommends a maximum of 400 concurrent users per servlet engine instance for most servlet engines. In fact, with 4 Mid-Tiers, a somewhat recent performance white paper emulated 2500 concurrent users. 18-Mar-2010 Describes performance and scalability of BMC Remedy IT Service Management 7.6, BMC Service Request Management 7.6, and BMC Atrium 7.6 on Red Hat Linux(r) PDF <http://documents.bmc.com/supportu/documents/11/88/121188/121188.pdf> -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, December 01, 2011 10:57 AM To: arslist@ARSLIST.ORG Subject: Re: how to configure some users to use a private port in the web version ** You're going to have further problems. We've been running into performance issues with the 7.6.4 Mid Tier, and we have been told that you should limit users to a maximum of 80 per mid tier, and the maximum number of records that can be returned by an operation needs to be given a maximum of 1000. The best option is going to be to have multiple mid tiers, with the group you are talking about having their own, but understand that performance is going to be abysmal if you let the users retrieve more than 1000 records. As far as my conversations with BMC Support are concerned, I've been given the impression that the Mid Tier is incapable of using more powerful hardware. For example, my Mid Tier has 6GB of memory, and they told me that I had to set Tomcat to only use 1GB, so the rest of the memory is basically wasted. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, December 01, 2011 12:49 PM To: arslist@ARSLIST.ORG Subject: how to configure some users to use a private port in the web version ** With thick client we can add a RPC program in the login screen to have certain users to use a specific private port. With user tool about to be decommissioned did any one figured out how to achieve this with midtier? Seems like a very useful option is missing in the web or at least not as flexible as it is with the user tool Some of our support groups in our company have large list of tickets like 1400 tickets displaying in their overview console. We would like them to use a private port instead of impacting regular users. I hope to find some kind of setting in user preferences but I did not see anything where I can specify a RPC port number. So far our options are: 1. Have them use user tool till it gets unusable. 2. Install a separate midtier and configure with a private RPC and have these users login with that midtier. Seems possible but difficult to get approval for another piece of hardware, also extra maintenance. 3. Split that support group to several subgroups or change their home page to use Incident or Change console instead of overview console. 4. Beefup the hardware and increase the number of fast/list threads. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
