You just have to have a person in the Group with Work Order Manager Role assigned to them. Then you can assign it to the group level and let the group decide who to assign to individually.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Monday, December 05, 2011 10:48 AM To: [email protected] Subject: Re: ITSM 7.6.04 - SRM/Work Orders ** Our problem is that some of these requests will not have any one person assigned to them for a few days. Several people may look at it and decide where it really goes before it goes to a specific person in the group. We would like to just leave it blank. From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Tommy Morris Sent: Monday, December 05, 2011 10:40 AM To: [email protected]<mailto:[email protected]> Subject: Re: ITSM 7.6.04 - SRM/Work Orders ** You can also use Assignment Rules to set a Work Order Manager. From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of patrick zandi Sent: Monday, December 05, 2011 10:05 AM To: [email protected]<mailto:[email protected]> Subject: Re: ITSM 7.6.04 - SRM/Work Orders ** you can set every SRM to go to the same default: with a template On Mon, Dec 5, 2011 at 10:54 AM, Sanford, Claire <[email protected]<mailto:[email protected]>> wrote: How do I set it up so that a Work Order does not require a Work Order Manager on submission? We have several automated systems that great a service request or work order and they do not start out having a Work Order Manager associated with it. "Sat Dec 03 16:03:43 2011 390603 : : No work order manager group could be found. Manually select a group from the menus. If no group with an individual in the functional role of work order manager is defined, notify your System Administrator. (ARERR 1440853)" Can I just disable that workflow? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035<tel:713%20338%206035> [email protected]<mailto:[email protected]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
