Christine, Analytics really isn't a "Remedy module." It's basically a "custom" universe created by BMC based on the Remedy data model on the Business Objects platform. So I think the training that would be helpful is to first understand how Remedy data is structured within the DB. For example, knowing that Remedy "Forms" are views within the DB etc...
Second, if you needed training on using Business Objects, I'm sure there are classes out there that will help you get an understanding of how to use Business Objects both from a Universe Designer perspective and also the end user "InfoView" perspective. This will assist in helping you then take that Remedy DB knowledge and work with the ITSM Universe within Analytics to customize or just use it. Business Objects is owned by SAP so perhaps they have specific training on the Designer and Infoview that is independent of what the universe actually is. Hope that makes sense. :) -Tauf From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall Sent: Friday, December 09, 2011 4:58 PM To: arslist@ARSLIST.ORG Subject: BMC Analytics ** Hi everyone... Sorry to bug you all again... Does anyone know where I can get training for Analytics? thanks! c ********************************************************************** This e-mail and any files transmitted with it may contain confidential information and is intended solely for use by the individual to whom it is addressed. If you received this e-mail in error, please notify the sender, do not disclose its contents to others and delete it from your system. ********************************************************************** _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
