Thanks to Tauf and Rick! Appreciate all the info!
From: "Chowdhury, Tauf" <tauf.chowdh...@frx.com>
To: arslist@ARSLIST.ORG
Date: 12/09/2011 05:05 PM
Subject: Re: BMC Analytics
Sent by: "Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG>
**
Christine,
Analytics really isn’t a “Remedy module.” It’s basically a “custom”
universe created by BMC based on the Remedy data model on the Business
Objects platform. So I think the training that would be helpful is to first
understand how Remedy data is structured within the DB. For example,
knowing that Remedy “Forms” are views within the DB etc…
Second, if you needed training on using Business Objects, I’m sure there
are classes out there that will help you get an understanding of how to use
Business Objects both from a Universe Designer perspective and also the end
user “InfoView” perspective. This will assist in helping you then take that
Remedy DB knowledge and work with the ITSM Universe within Analytics to
customize or just use it. Business Objects is owned by SAP so perhaps they
have specific training on the Designer and Infoview that is independent of
what the universe actually is.
Hope that makes sense. :)
-Tauf
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] On Behalf Of Christine Milton Hall
Sent: Friday, December 09, 2011 4:58 PM
To: arslist@ARSLIST.ORG
Subject: BMC Analytics
**
Hi everyone...
Sorry to bug you all again...
Does anyone know where I can get training for Analytics?
thanks!
c
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