Good morning folks, I wanted to post this to see if anyone has any ideas as well as a warning for those that haven't yet applied 7.6.4 SP2.
What we are running into is random slowness and eventual locking up of our browsers while accessing ITSM 7.6.4 SP2. Some people occasionally see the locking up occurring on the Overview Console, others see it happening in Asset Management. At one point, even just changing the dataset via the menu on the Asset Management console (and we only have a handful of datasets) would cause the browser to lock up to where you had to kill it via Task Manager. Right now I'm consistently running into it when I open the search of RKM via an Incident, but it will probably work fine later on. We've applied a few hotfixes from BMC to both AR Server and the Mid Tier, and we've done some performance tuning of Tomcat which also hasn't really helped. BMC Support is looking into it, but I'm losing hope since after a grueling webex session on Friday I got an email this morning to generate all the logs again and send them off to BMC support. I'm dealing with someone pretty good at BMC, but she has to work with BMC's engineering department and I think they must be swamped trying to clean up all the defects in their code. Our environment is: AR Server OS: Windows Server 2008 R2 Mid Tier OS: Windows Server 2008 R2 Web Server: Apache Tomcat 6 running on Port 80 Database: SQL Server 2005 Browsers: Internet Explorer 8, Internet Explorer 9, and Firefox 8.0.1 Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
