Have you guys looked at setting a value for the Max Get List? If it's set to 0, you may be waiting a long time for queries to execute and return values and it in turn can present itself as a mid tier performance issue.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Monday, December 12, 2011 10:22 AM To: [email protected] Subject: Mid Tier 7.6.4 SP2 browser issues ** Good morning folks, I wanted to post this to see if anyone has any ideas as well as a warning for those that haven't yet applied 7.6.4 SP2. What we are running into is random slowness and eventual locking up of our browsers while accessing ITSM 7.6.4 SP2. Some people occasionally see the locking up occurring on the Overview Console, others see it happening in Asset Management. At one point, even just changing the dataset via the menu on the Asset Management console (and we only have a handful of datasets) would cause the browser to lock up to where you had to kill it via Task Manager. Right now I'm consistently running into it when I open the search of RKM via an Incident, but it will probably work fine later on. We've applied a few hotfixes from BMC to both AR Server and the Mid Tier, and we've done some performance tuning of Tomcat which also hasn't really helped. BMC Support is looking into it, but I'm losing hope since after a grueling webex session on Friday I got an email this morning to generate all the logs again and send them off to BMC support. I'm dealing with someone pretty good at BMC, but she has to work with BMC's engineering department and I think they must be swamped trying to clean up all the defects in their code. Our environment is: AR Server OS: Windows Server 2008 R2 Mid Tier OS: Windows Server 2008 R2 Web Server: Apache Tomcat 6 running on Port 80 Database: SQL Server 2005 Browsers: Internet Explorer 8, Internet Explorer 9, and Firefox 8.0.1 Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
