Try: [\$\$ <your text here> \$\$]
On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar <[email protected]>wrote: > Hello Everyone! > > I am having issues with using a auto-generating ticket via email for > incidents. > > I have narrowed down the issue to tickets that multiple lines in the > 'details'. > > It seems as if any tickets that have multiple lines in 'details' wrapped > with [$$ text $$] is not accepted by remedy for creating the ticket via > email. However, details that are simple single line do seem to be > generating. Below is an example of what works and what doesn't. I have > tried with $$] on next line and last line in the template of the email. > > <DOES NOT WORK> > > ... > Details !1000000151!: [$$Event Name: A Service Incident has been reported > URL: https:// > Event originator: servername > Event Severity: 3 > Event received: whatever date > Event description: This event will be sent any time a service incident is > reported. A service incident is generated when it is determined that a > serviceable event has occurred based upon analysis of system-initiated > events. User Action: Refer to the Recommended Action under the event > details section.$$] > > <DOES WORK> > > ... > Details !1000000151!: Event Name: A Service Incident has been reported > (Type 4). > > > > Any assistance would be appreciated. If you require more details, just ask > away. > > > Ibrar Bajwa > Remedy Analyst > > > Brookfield Corporate Operations > Technology Services > 1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9 > T 416.649.8249, F 416.649.8245 > [email protected] > > > > View important disclosures and information about our e-mail policies > http://www.brookfield.com/emaildisclaimer. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
