Check SP2 fix some behavior with all the work info feature including this. 2011/12/23 Wirasat Siddiqi <[email protected]>: > ** We had the same issue. We are running AR 7.6.04. Here is what I did to > fix the issue. > > Change the field length of z1D_Note to 0 on HPD:HelPDesk form. > Modify the active link HPD:INC:EditWorkInfo and change the description to > LEFT($z1D_Note$, 98) > > > Thanks, > Wirasat > > > > > > From: Rick Sharp <[email protected]> > To: [email protected] > Date: 12/23/2011 01:08 PM > Subject: Work Info Notes Entries Limited to 255 Characters v7.604 > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> > ________________________________ > > > > ** > Why in the world did BMC limit the Notes field in WorkInfo records to 255 > characters per record? This is maddening for our IT users who didn't have > this limitation in our 7.0x world. The workaround is to email the INC or > CRQ with the information record that exceeds 255 characters. Does anyone > else have the same problem and what did you do to resolve this poor design, > please ? > > Thanks List Members - > > Rick > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
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