Do you have an auto assignment configured based on some criteria on the incident? I'm assuming you're talking about submitting through HPD:HelpDesk and not the interface form right?
You should try configuring auto assignment On Tue, Jan 3, 2012 at 7:50 AM, Ramy S. Ayoub <[email protected]> wrote: > ** **** > On submit new ticket or modify if we didn't set the assigne will remain > empty as well. > > On Tuesday, January 3, 2012, Tauf Chowdhury <[email protected]> wrote: > > ** You need to expand on where/what/why/how this happening. > > > > > On Tue, Jan 3, 2012 at 6:26 AM, Ramy S. Ayoub <[email protected]> > wrote: > >> > >> ** Dears > >> > >> I have issue with assignment load balancing , the issue exactly assigne > field usually not detect the value and empty > >> > >> Ars 7x > >> ITSM 7.3 > >> > >> > >> -- > >> > >> Ramy Ayoub > >> Products and Service Delivery > >> > >> Business Process Automation > >> > >> Vodafone – Egypt > >> > >> Phone: +20100441441 > >> Email: [email protected] > >> > >> Smart Village, > >> > >> Vodafone-Egypt C2 Building > >> Cairo/Alex – Desert Road > >> > >> KM28, Smart Village > >> > >> > >> > >> > >> > >> > >> > >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > > -- > > Tauf Chowdhury > > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > -- > > *Ramy Ayoub* > Products and Service Delivery > > Business Process Automation > > Vodafone – Egypt > > Phone: +20100441441 > Email: [email protected] > > Smart Village, > > Vodafone-Egypt C2 Building > Cairo/Alex – Desert Road > > KM28, Smart Village > > > > > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- *Tauf Chowdhury * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
