**** In arerror.log AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102
On Tuesday, January 3, 2012, Tauf Chowdhury <[email protected]> wrote: > ** Do you have an auto assignment configured based on some criteria on the incident? I'm assuming you're talking about submitting through HPD:HelpDesk and not the interface form right? > > You should try configuring auto assignment > > On Tue, Jan 3, 2012 at 7:50 AM, Ramy S. Ayoub <[email protected]> wrote: >> >> ** **** >> On submit new ticket or modify if we didn't set the assigne will remain empty as well. >> >> On Tuesday, January 3, 2012, Tauf Chowdhury <[email protected]> wrote: >> > ** You need to expand on where/what/why/how this happening. >> > >> > On Tue, Jan 3, 2012 at 6:26 AM, Ramy S. Ayoub <[email protected]> wrote: >> >> >> >> ** Dears >> >> >> >> I have issue with assignment load balancing , the issue exactly assigne field usually not detect the value and empty >> >> >> >> Ars 7x >> >> ITSM 7.3 >> >> >> >> >> >> -- >> >> >> >> Ramy Ayoub >> >> Products and Service Delivery >> >> >> >> Business Process Automation >> >> >> >> Vodafone – Egypt >> >> >> >> Phone: +20100441441 >> >> Email: [email protected] >> >> >> >> Smart Village, >> >> >> >> Vodafone-Egypt C2 Building >> >> Cairo/Alex – Desert Road >> >> >> >> KM28, Smart Village >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> > >> > >> > -- >> > Tauf Chowdhury >> > >> > >> > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> -- >> >> Ramy Ayoub >> Products and Service Delivery >> >> Business Process Automation >> >> Vodafone – Egypt >> >> Phone: +20100441441 >> Email: [email protected] >> >> Smart Village, >> >> Vodafone-Egypt C2 Building >> Cairo/Alex – Desert Road >> >> KM28, Smart Village >> >> >> >> >> >> >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > -- > Tauf Chowdhury > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- *Ramy Ayoub* Products and Service Delivery Business Process Automation Vodafone – Egypt Phone: +20100441441 Email: [email protected] Smart Village, Vodafone-Egypt C2 Building Cairo/Alex – Desert Road KM28, Smart Village _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
