We are on ARS 7.6.03patch002,ITSM 7.6.03p001,Windows 2008, Oracle 11g,
Loadbalanced ServerGroup with two servers.
It is the time of the year to generate a report for our management about
remedy license usage and I am boggled with the below questions.
our management has not approved for any 3rd party tools yet, so trying to
do with the switches available within the tool.
1. We turned on Application statistics.
We are seeing license usage per server, not cumilatvie across all servers,
is that correct?
So we need to add the licenses used in each server to get a total usage
count?
For ex:
We see records like this
ServerName | Application Name | Fixed Licenses Used | Flaoting Licenses
Used | Denied Flaoting Licenses |TimeStamp
ServerA | Incident | 10 | 20
| 0 | temstamp1
ServerA | Change | 5 | 30
| 0 | temstamp1
ServerB | Incident | 6 | 22
| 0 | temstamp1
ServerB | Change | 22 | 32
| 0 | temstamp1
2. Are Application Statistics records reliable enough in a loadbalanced
Server Group environment to measure correct license usage?
Because we are seeing our stats as below:
ServerName | Application Name | Fixed Licenses Used | Flaoting Licenses
Used | Denied Flaoting Licenses |TimeStamp
ServerA | Change | 3 | 32
| 0 | temstamp1
ServerB | Change | 2 | 30
| 0 | temstamp1
That means we used a total of 62 change floating licenses at timestamp1.
But total change mgmt floating licenses we enabled in our server are only
50 in the Add Remove Licenses screen.
How could it grew more than what we enabled at server level?
Also why did not it show any denials when it crossed 50?
3. Does Change Mgmt floating license behave similar to regular floating
licenses, that is when a users logs in they get only a read license.
They get a floating granted only when they do a query or some thing that
requires a floating on chagne tkt?
4. How about if the user has overview console in his homepage and when he
logs in, system will query and display all the recrods(incident,change
etc..) in the
overview console. Does it mean he consumes a floating incident and
change licenses after just logged in without even touching any consoles?
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