Good afternoon, I'm seeking an ITSM Engineer/Remedy Developer for a position in New York. This can be a contract, contract-to-perm or straight perm scenario. The client is located in Commack, NY. This is located on Long Island about 45 minutes out of NYC. I have attached the job description below. Please let me know if you have any questions.
Thanks, Patricia Summary Remedy Engineer will lead development, configuration, customization, performance, and maintenance of BMC Remedy IT Service Management Suite 7.6.x applications, key AR system components, and other integrated products. Duties and Responsibilities - Responsible for the installation, configuration, customization and maintenance of key integrated products and components of BMC Remedy IT Service Management Suite. Integrated products and components to be supported are: o AR System 7.6.x including interfaces such as Atrium Integration Engine (AIE) o Remedy Mid-Tier 7.6.x o AR Assignment Engine 7. o AR Approval Engine 7.6.x o AR Flashboards Server 7.6.x o AR Email Engine 7.6.x o AR and ITSM Web Services o BMC Remedy Incident Management 7.6.x o BMC Remedy Problem Management 7.6.x o BMC Remedy Change Management 7.6.x o BMC Remedy Asset Management 7.6.x o BMC Remedy Product Catalog 7.6.x o BMC Remedy Foundation Elements 7.6.x o BMC Atrium CMDB 7.6.x o BMC Service Level Management (SLM) 7.6.x o BMC Service Request Management (SRM) 7.6.x o Remedy Knowledge Management 7.6.x o Dashboards for BSM o Business Objects Enterprise (SAP) o BMC Analytics o Integration with BMC Event Management and Service Impact Manager 7.4 o Atrium Discovery Dependency Mapping (ADDM) - Design, engineer, install, configure, integrate, test complex architectures and component configurations and other product integrations relating to BMC Remedy IT Service Management Suite products and/or solutions. - Responsible for the technical aspect of the Atrium CMDB 7.6.x. These responsibilities include: data mappings from discovery sources, CI Class management, Integrations, Reconciliation, Data Normalization and implementing any CMDB customizations. - Develop and administer BMC Remedy ARS applications and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus, and other related components. - Create detailed design documents and functional specifications for new applications and services and for enhancements to existing BMC Remedy ITSM applications and/or components. - Contribute to design sessions with Architects and IT Operations Engineers. - Assist with identify, design, and maintenance of Foundation data for ITSM 7.6.x. - Maintain and manage licenses for BMC Remedy ITSM suite of products. - Coordinate with database administrators to configure, tune and maintain the database. - Assist in the definition of business requirements, determine scope, estimate work effort and determine duration of development activities. - Coordinate with functional and technical groups to translate business requirements into technical design documents. - Provide back up support to the Remedy Administrator for day-to-day Remedy reported incidents such as user account and permissions issues, etc. - Perform mentoring and training tasks for peers and customers as required; transfer project knowledge to other team members and customers as required. - Assist with the development of Remedy reports using Analytics and/or Crystal Reports. - Administer, tune, troubleshoot and support deployed solutions in a mission critical 24x7 environment - Ability to work well within team environment. Strong written and verbal communication skills - Responsible for future upgrades and management of Development, QA, and Production environments. ADDITIONAL JOB RESPONSIBILITIES: - Requires occasional off-hours availability. - Keep abreast of current trends and issues in the Pharmaceutical sector. Requirements - Experience in Network, System Administration, database support and development and IIS Web Server Administration. - Experience establishing BMC ITSM Suite integrations between event management and monitoring solutions for the purpose of auto-generation of Incidents, and/or Service Requests, etc. - Experience establishing BMC ITSM Suite integrations between BMC BladeLogic Server Automation 8.0 and Atrium Orchestrator. - Experience participating in large, global Remedy ITSM implementations. - Advanced report writing (native, Crystal Report and SAP Business Objects). - ITIL V3 Foundation. - Experience working with project management methodology including budget development, project planning, control and assurance methodologies. - Hands-on experience with Remedy performance tuning/performance optimization. - Knowledge of Pharma requirements, regulations, policies, and procedures. Licensure/Credentials: ITIL certification is a plus. Knowledge, Skills, and Abilities: - Good understanding of the organization's goals and objectives. - Understanding of project management principles. - Leadership potential. - Excellent written and oral communication skills. - Good interpersonal skills. - Excellent organization skills. - Ability to conduct and direct research into IT issues and products as required. - Ability to present ideas in business-friendly and user-friendly language. - Ability to perform general mathematical calculations for the purpose of creating business cases and budgets. - Ability to run a meeting efficiently and effectively, adhering to defined agenda and schedule. - Highly self-motivated and directed. - Keen attention to detail. - Proven analytical, evaluative, and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Customer service orientation. - Experience working in a team-oriented, collaborative environment. - Must be driven, self-motivated, and a strong team player. - Must be able to learn quickly and adapt to new solutions /programs/ideas. Patricia Priola Senior Technical Recruiter Technology Technisource 68 South Service Road Suite 100, Room 81 Melville, NY 11747 TEL 631-577-4004-direct line FAX 516-876-9754 [email protected]<mailto:[email protected]> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
