Hi, is this opportunity for Forest Labs? Sent from my iPhone
On Jan 6, 2012, at 12:56 PM, "Priola, Patricia" < [email protected]> wrote: ** Good afternoon, I’m seeking an ITSM Engineer/Remedy Developer for a position in New York. This can be a contract, contract-to-perm or straight perm scenario. The client is located in Commack, NY. This is located on Long Island about 45 minutes out of NYC. I have attached the job description below. Please let me know if you have any questions. Thanks, Patricia *Summary* Remedy Engineer will lead development, configuration, customization, performance, and maintenance of BMC Remedy IT Service Management Suite 7.6.x applications, key AR system components, and other integrated products. *Duties and Responsibilities* - *Responsible for the installation, configuration, customization and maintenance of key integrated products and components of BMC Remedy IT Service Management* Suite. Integrated products and components to be supported are: o AR System 7.6.x including interfaces such as Atrium Integration Engine (AIE) o Remedy Mid-Tier 7.6.x o AR Assignment Engine 7. o AR Approval Engine 7.6.x o AR Flashboards Server 7.6.x o AR Email Engine 7.6.x o AR and ITSM Web Services o BMC Remedy Incident Management 7.6.x o BMC Remedy Problem Management 7.6.x o BMC Remedy Change Management 7.6.x o BMC Remedy Asset Management 7.6.x o BMC Remedy Product Catalog 7.6.x o BMC Remedy Foundation Elements 7.6.x o BMC Atrium CMDB 7.6.x o BMC Service Level Management (SLM) 7.6.x o BMC Service Request Management (SRM) 7.6.x o Remedy Knowledge Management 7.6.x o Dashboards for BSM o Business Objects Enterprise (SAP) o BMC Analytics o Integration with BMC Event Management and Service Impact Manager 7.4 o Atrium Discovery Dependency Mapping (ADDM) - Design, engineer, install, configure, integrate, test complex architectures and component configurations and other product integrations relating to BMC Remedy IT Service Management Suite products and/or solutions. - Responsible for the technical aspect of the Atrium CMDB 7.6.x. These responsibilities include: data mappings from discovery sources, CI Class management, Integrations, Reconciliation, Data Normalization and implementing any CMDB customizations. - Develop and administer BMC Remedy ARS applications and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus, and other related components. - Create detailed design documents and functional specifications for new applications and services and for enhancements to existing BMC Remedy ITSM applications and/or components. - Contribute to design sessions with Architects and IT Operations Engineers. - Assist with identify, design, and maintenance of Foundation data for ITSM 7.6.x. - Maintain and manage licenses for BMC Remedy ITSM suite of products. - Coordinate with database administrators to configure, tune and maintain the database. - Assist in the definition of business requirements, determine scope, estimate work effort and determine duration of development activities. - Coordinate with functional and technical groups to translate business requirements into technical design documents. - Provide back up support to the Remedy Administrator for day-to-day Remedy reported incidents such as user account and permissions issues, etc. - Perform mentoring and training tasks for peers and customers as required; transfer project knowledge to other team members and customers as required. - Assist with the development of Remedy reports using Analytics and/or Crystal Reports. - Administer, tune, troubleshoot and support deployed solutions in a mission critical 24x7 environment - Ability to work well within team environment. Strong written and verbal communication skills - Responsible for future upgrades and management of Development, QA, and Production environments. ADDITIONAL JOB RESPONSIBILITIES: - Requires occasional off-hours availability. - Keep abreast of current trends and issues in the Pharmaceutical sector. *Requirements* - Experience in Network, System Administration, database support and development and IIS Web Server Administration. - Experience establishing BMC ITSM Suite integrations between event management and monitoring solutions for the purpose of auto-generation of Incidents, and/or Service Requests, etc. - Experience establishing BMC ITSM Suite integrations between BMC BladeLogic Server Automation 8.0 and Atrium Orchestrator. - Experience participating in large, global Remedy ITSM implementations. - Advanced report writing (native, Crystal Report and SAP Business Objects). - ITIL V3 Foundation. - Experience working with project management methodology including budget development, project planning, control and assurance methodologies. - Hands-on experience with Remedy performance tuning/performance optimization. - Knowledge of Pharma requirements, regulations, policies, and procedures. Licensure/Credentials: ITIL certification is a plus. Knowledge, Skills, and Abilities: - Good understanding of the organization's goals and objectives. - Understanding of project management principles. - Leadership potential. - Excellent written and oral communication skills. - Good interpersonal skills. - Excellent organization skills. - Ability to conduct and direct research into IT issues and products as required. - Ability to present ideas in business-friendly and user-friendly language. - Ability to perform general mathematical calculations for the purpose of creating business cases and budgets. - Ability to run a meeting efficiently and effectively, adhering to defined agenda and schedule. - Highly self-motivated and directed. - Keen attention to detail. - Proven analytical, evaluative, and problem-solving abilities. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Customer service orientation. - Experience working in a team-oriented, collaborative environment. - Must be driven, self-motivated, and a strong team player. - Must be able to learn quickly and adapt to new solutions /programs/ideas. Patricia Priola Senior Technical Recruiter Technology *Technisource* 68 South Service Road Suite 100, Room 81 Melville, NY 11747 TEL 631-577-4004-direct line FAX 516-876-9754 [email protected] _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
