Hi Frank,
To solve this issue, you might need to make a small modification to weblogic.xml which is located in <MidTier Install Folder>\WEB-INF . Here are the steps: · Shutdown the Weblogic Server. · Open weblogic.xml with a text editor. · Make the following changes: <weblogic-web-app> <context-root>arsys</context-root> <container-descriptor> <prefer-web-inf-classes>true</prefer-web-inf-classes> </container-descriptor> </weblogic-web-app> (Changes are in red.) · Save weblogic.xml and restart Weblogic server. Please try this out and let us know if it helps. Regards, Srikanth PSS Associate Product Developer Remedy AR System R&D BMC Software The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Saturday, January 07, 2012 2:18 AM To: [email protected] Subject: Cannot Run Web Report Type ITSM 7.06.04 sp2, Stack Installer, Redhat, Oracle Weblogic 10.5, Redhat Stack installer work almost perfectly. Done in less than 45 minutes. However, cannot get the new Web reports to work. Open an incident record and click the print button. The system appears to be generating the report but then I get: "An error had occurred. Please see your administrator. (ARERR 9426)." Thoughts? Thank you Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
