Everyone, Just to be clear and try and address all the questions.
Yes, the OOTB applications from BMC are all deployable applications. Yes, you can overlay definitions that are inside deployable applications. Any form or workflow or menu or anything in an application can be overlaid. No, you cannot overlay the deployable application definition itself in the 7.6.04 release. There were some technical issues as well as some business issues that we could not get resolved in time and had to make the call of not allowing the deployable application itself to be overlaid or remove the overlay feature altogether. So, we made the reasonable choice and kept the feature but limited this one type of object. And, the limitation is being resolved and deployable applications will be able to be overlaid in future releases. So, back to the original message (and Lisa got an answer to that already). In order to change the characteristics of the deployable application today in 7.6.04, you would have to modify the application in base mode. That will be overwritten during an upgrade and you need to be aware that it will happen. Then, once you are upgraded to the next release of AR System, you will be able to overlay that deployable application and make the changes in the overlay and they will be preserved across upgrades just like the changes to forms/fields/views/active links/filters/menus/ escalations/…. are today. I hope this helps clarify everything. The reality is that except for a very focused change like the one that Lisa is trying to do, there is really limited reason to overlay deployable applications themselves. The main need is to overlay a definition within the deployable application and that can be done today. But, it is a limitation today the will be removed to modify the actual deployable application shell itself. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Wednesday, January 11, 2012 1:45 PM To: [email protected] Subject: Re: Overlay and Applications ** Ok…so are the OOTB ITSM Applications deployable? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Wirasat Siddiqi Sent: Wednesday, January 11, 2012 2:32 PM To: [email protected] Subject: Re: Overlay and Applications ** That is what I am reading regarding the deployable application in 'Forms and Application Object Guide' Page 125. Nonoverlayable objects You cannot create overlays for the following items: 􀂄 Custom objects—See “About custom objects” on page 123. 􀂄 Deployable applications—Overlays of deployable applications are not supported for licensing reasons. You can, however, overlay and customize the objects within the deployable applications. See “Deployable applications in AR System” on page 86. Creating and modifying deployable applications is not permitted in Best Practice Customization mode. See Introduction to Application Development with BMC Remedy Developer Studio, “About development modes” on page 27. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: [email protected] From: LJ LongWing <[email protected]> To: [email protected] Date: 01/11/2012 04:24 PM Subject: Re: Overlay and Applications Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ________________________________ ** David, I don’t often challenge your word because you are so good at what you do that you don’t often make mistakes…so if I’m wrong…please forgive….but… I don’t see the ability to overlay a deployable application. Based on what I read ‘you can’t version data’….and a deployable application is almost purely data….so I don’t think that your statement below is accurate. If it is accurate, can you provide additional details on how to overlay an application. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Wednesday, January 11, 2012 1:43 PM To: [email protected] Subject: Re: Overlay and Applications ** If you did it at the app level, you probably had to switch to base mode to make the change you did… and if you make a change to a BMC object in base mode, then yes – the upgrade would overwrite that change. You can overlay an application – but you’d have to overlay the entire application, which it doesn’t sound like you did. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: Tuesday, January 10, 2012 10:08 AM To: [email protected] Subject: Overlay and Applications ** There are a few OOB Deployable Applications that come with AR System 7.6.04 and we want to hide them from the object list. So I opened up the application (AR System Sample Application for example) and made this application hidden. But you can't overlay an application, so when we ever upgrade, these changes will be overwritten? Just making sure. Not a big deal I guess, but I wonder why they would make them public..... 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