If you are referring to the defect in the License Usage Report when running in server groups, that has been corrected. Please see the following technical bulletin:
10-Nov-2011 Describes an issue in the BMC IT Service Management Suite which prevents the license usage report from displaying the usage of floating licenses over a specified period of time. http://documents.bmc.com/supportu/documents/11/66/221166/221166.pdf Other than that, I'm not aware of any current defects that keep the License Usage report from properly reporting the high-water-mark for floating license usage - even within server groups. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Thursday, January 12, 2012 12:31 PM To: [email protected] Subject: Re: License Review form in server groups -Current Users how to read ** You can't very easily - there is a bug in BMCs license tracking across an AR server group environment - and at least I can't be bothered to spend the time with support to try and get them to fix it. Bascially, the way I do it is to capture snapshot of active users during busiest part of online day - paste into excel spreadsheet one worksheet per server and then paste all users from those individual counts into one worksheet and filter duplicate records so you end up with a list of unique online users. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mauricio M. Sent: Thursday, January 12, 2012 2:24 PM To: [email protected] Subject: License Review form in server groups -Current Users how to read ** Hello people, One question about License Review option (Manage User License form), if you attempt to read the current server/application user count, if you have two or more arservers sharing the user load in a server group through a load balancer, how would you read and understand the user count? If I connect directly to server A and get 100 current server users and then connect directly to server B and get 50 current server users, it means there are a total of 150 users connected to the system at the moment????? Thanks for the clarification Mauricio _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
