YES.... I agree with Claire! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Tuesday, January 03, 2012 16:42 To: [email protected] Subject: Re: POLL: would you like the user tool back (7.6.04)
** John, You just made the key observation: Well written apps, with purposefully designed interfaces is the future. The problem with ITSM 7.6.XXXXXXXX is that it is NOT well written. Something that used to take 3 pieces of workflow, now takes 15. Fields that serve the exact same function from one application to another now have different names and field IDs. It took Kelly and team years to get it all together to just have it taken back to the beginning. Why have all these extra z1_D and z1D fields when they really are not necessary? If you ask some of the old timers in BMC/Remedy Tech Support, they are perplexed at why things are done the way they are. So, if it was well written, I would not want the user tool back.. let me say that I would like the user tool back just for some admin functions. To be able to see if work flow is in place without having to clear caches etc... Claire From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Tuesday, January 03, 2012 8:43 AM To: [email protected] Subject: Re: POLL: would you like the user tool back (7.6.04) ** NO The User Tool was created 20 years ago -- when you were sitting right on top of the database. The world has moved a long way since then. Business needs apps that are "drop dead easy, and flawless"... The User tool has so much "auto stuff" in it (copy to new, clear all fields, etc...) - that routinely breaks workflow or is minimally a distraction to the user. Well written apps, with purposefully designed interfaces is the future. -John On Tue, Jan 3, 2012 at 8:10 AM, patrick zandi <[email protected]<mailto:[email protected]>> wrote: ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [email protected]<mailto:[email protected]> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
