Hi,
Do you have more than one mid tier with a load balancer? If so then try the url of the individual mid tiers and see if you still get this. The 623 message is a generic one, even if the mid tier can not connect to the AR Server, it will still give you a 623 sometimes. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: 16 January 2012 16:54 To: arslist@ARSLIST.ORG Subject: overview console random authentication errors ** We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g. We are seeing at random when users click refresh on the overview console or sometimes immediately after they login and when the overview console is rendering, users are getting ERROR (623): Authentication failed error message. If they wait for some time and try again they could see the tickets in their overview console without any issue. I am suspecting may be the plugin crashed or timed out and threw the misleading authentication error message. Does any one have experienced this issue? _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
