Re: Remedy Consultant - L-3 STRATIS, Ft Detrick MD - New Job Description:

[Heather Brown]

** New Job Description: Remedy/Business Process SME - Requisition ID 029559 USA-Maryland-Ft. Detrick Interested in this position please use the following link to Apply Online: https://l3com.taleo.net/careersection/l3_int_us/jobdetail.ftl?job=029559 Job Description The Remedy/Business Process SME is a Subject Matter Expert (SME) in BMC Remedy IT Service Management Suite design, implementation, advanced configuration, management, and administration and an expert in the ITIL and ITSM frameworks and procedures. The Remedy SME will act as an advisor for the service center management and will also have the aptitude to act as the liaison between the Enterprise Remedy Support Team and the service center, with a direct focus on service center operations. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes and provide suggested enhancement to processes and system usability. The successful candidate will have the capability to self-direct, self-motivate and act as a mentor to other team members. Minimum certifications: ITIL v3 foundation certification and Remedy Approved Consultant (RAC) or equivalent certification. Background & Experience · Act as Remedy Subject Mater Expert to include requirements gathering for service center and service center customer requirements · Act as service center management advisor and liaison between Enterprise Remedy Team and local service center · Provide Remedy ITSM training for service center employees · Assist in preparing application and service center user documentation · Diagnosing problems with the Remedy ITSM applications which affect the service center and provide suggested solutions to the Enterprise Remedy Team · Assist with Reporting (Crystal Reports, Business Objects), report development for metrics to include maintaining performance measure reports Qualifications Minimum Required · 5+ Years as a Remedy Consultant · Experience with Remedy ITSM 7.1 or higher · Excellent customer service skills and strong interpersonal skills · Capability to self-direct, self-motivate and act as a mentor to other team members · Bachelor's Degree or equivalent experience in Computer Science or related field · ITIL v3 Foundations Certification · Remedy Approved Consultant or equivalent certification Interested in this position please use the following link to Apply Online: https://l3com.taleo.net/careersection/l3_int_us/jobdetail.ftl?job=029559 Thank you, Heather (Brown) Allen Remedy Approved Consultant | BMC Channel Partner Manager L-3 STRATIS - Powered by Excellence heather.al...@l-3com.com | www.L-3com.com/STRATIS _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_