Thanks for your reply, but I searched more for "instance id" field on
"CHG:Template";there is no fields called "Instance id".
Please I need your help to clarify more about the exact field name on the form.
Also, are there any modifications will be applied on
("CHG:ICI:CreateChange_100`!" filter) to add "template_id" in the workflow..?.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, January 18, 2012 6:39 PM
To: [email protected]
Subject: Re: Auto create template change with tasks
**
Hi Mahmoud - if you put the instance id from the change template into the
Template ID field on chg:changeinterface_create the system will then pull that
template as it creates the ticket. We are doing this for a couple of process
here.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Mahmoud Mahdy-Mohamed
Sent: Wednesday, January 18, 2012 6:38 AM
To: [email protected]
Subject: Auto create template change with tasks
**
Hi All,
I'm trying to auto create change template with tasks and after search I follow
the below link but I still have problems to fill template id field in
"chg:changeinterface_create" with a valid value:-
http://www.mail-archive.com/[email protected]/msg48283.html.
However I can create change automatically from my application but it is normal
change (if no templates required).
Please I need your help.
Note:- I'm using ITSM version 7.1.
Thanks,
Best Regards,
Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)104999638
Mail:
[email protected]<mailto:[email protected]>
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