Jon, You can add tasks to your Change Template that will autogenerate when you create a Change from that template. You can select either Task Templates or Task Group templates to be used as part of that Change Template.
It is also possible to generate a Change via the ChangeInterface_Create form as well if you have a process that populates that form to create a Change. If you pass the instance ID GUID for the Change Template in the Template ID field on that form the Change will be created using the template but workflow will prevent some details you set in the record in ChangeInterface_Create as passed by your process from being overwritten from the template but the nice thing is that if you are referencing a Change Template wtih Task Templates or Task Group Templates associated to it, the Change will be generated with those tasks generated as well. Should work like a charm. ITSM 7.02 patch 005 Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jon Chau Sent: Tuesday, April 21, 2009 4:45 PM To: [email protected] Subject: ITSM 7 Automatic Task Creation (TMS) ** Hello Listers, I'm currently working on trying to get tasks (TMS) automatically created within a Change Request (CRQ) using ITSM 7's Change Management / Task Management integration and was wondering if anyone had any tips or pointers regarding this. I've read the ITSM 7 Architecture guide and the Task Management Admin guide and there's a notion about using Task Template Groups to fire off a set of Task Templates, but that appears to be a manual process? I also read something about the CAI (command automation interface) but couldn't find much about it. It doesn't look like the predefined task templates work like they used to in previous ITSM 5 versions where a field would trigger a set of filters to push into CHG:Task. I'm about to create some filters against the template form that perform this action. We also have the CHG:Change form automatically pushed via filters, followed by more filters that trigger the task template creation. I am able to handle the CHG:Change form using CHG:ChangeInterface_Create. Thanks in advance, Jon ITSM 7.0.3 p009 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
