We have integrated Remedy ticket creation with several systems and always used web services. I think that it is by far the best choose.
Regards, Jose Huerta http://theremedyforit.com/ On Fri, Jan 20, 2012 at 16:59, Batwe, Saurabh [ITSUS Non-J&J] < [email protected]> wrote: > ** > > Thanks LJ for your suggestion.**** > > ** ** > > Hi All,**** > > ** ** > > Anyone tried the adapter “ARSXLinks” for connecting to SAP.**** > > *Thanks & Regards* > *Saurabh Batwe* > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *LJ LongWing > *Sent:* Friday, January 20, 2012 10:32 AM > *To:* [email protected] > *Subject:* Re: BMC Remedy - SAP integration for incident creation**** > > ** ** > > ** **** > > Saurabh,**** > > I would say that if they want an immediate incident, the fastest method is > for SAP to push the request. I think Web Services would be a good avenue. > **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Batwe, Saurabh [ITSUS Non-J&J] > *Sent:* Friday, January 20, 2012 8:06 AM > *To:* [email protected] > *Subject:* BMC Remedy - SAP integration for incident creation**** > > ** ** > > ** **** > > Hi All,**** > > I am working on an integration on BMC Remedy with SAP.**** > > My requirement is: Track the SAP job error code and create an incident > instantly. What will be the best method to handle this kind of scenario.** > ** > > Some common methods that I am aware are using “Web Services” or “Creating > a File in folder and then poll on a regular interval to read the file”.*** > * > > Is there any better approach that I can use for my scenario which will > more robust and tightly coupled.**** > > Thanks for all your help.**** > > *Thanks & Regards***** > > *Saurabh Batwe***** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_**** > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
